Welcome: EM
Welcome!
Communication
OFFICE HOURS (EST):
Our hours vary slightly, due to the extreme hours we work in our busy season with lots of weddings! Here are the details:
- you’re likely working with Sarah and if that’s the case, she doesn’t have consistent office hours, so please reach out to her regarding times that work well to meet
- if you’re working with Marissa, she does have regular office hours 3 evenings a week
Other details to note about our schedules:
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evening appointments available once a week
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Saturday: no Saturday meetings May – October (by appointment November – May), which means NO site visits on the weekend May – October
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Sunday: no Sunday meetings May – October (by appointment November – May), which means NO site visits on the weekend May – October
OFFICE HOURS EXPLAINED:
Office hours are times that we respond to your emails, complete client work, schedule our various social media and blogging content, and attend various meetings. We only hold meetings a few days a week and these days rotate depending on the season. We follow a block schedule to allow us to get work complete.
OFFICE HOURS EXPLAINED:
Office hours are times that we respond to your emails, complete client work, blog, and attend various meetings. We only hold meetings a few days a week and these days rotate depending on the season. We follow a block schedule to allow us to get work complete.
HAVE QUESTIONS?
If you ever need anything, reach out in Aisle Planner where it makes the most sense. We receive email notifications anytime you write something:
in the checklist
comments for vendors
We DON’T get a notification for items in the Notes tab.
If you’re unsure where to reach out, please email. If it looks like there’s a lot to discuss, we’ll ask us to schedule a meeting. Keep in mind, we do keep office hours. At times, we’ll respond to an email or text outside of those hours, but it’s not a guarantee.
MEETINGS:
Meetings either occur in person at an agreed upon location, on the phone, or via Google Hangout for video chatting. We try to schedule these during office hours, but we’re flexible if these hours don’t work with your schedule.
ACCESSING GOOGLE HANGOUT:
You’ll receive an email from us with a link to our session before our scheduled meeting. Click that link and then the button that reads “Join Hangout.”
PHONE:
The number you have is strictly a business line. Feel free to text or call at anytime, but please note that we rarely answer outside business hours.
CONTACT INFORMATION
Cassie: 207.468.6040 (Marissa and Sarah do have work cell phones, so please email them for that information)
62 Summit Street Portland, Maine 04103
Client Expectations
We expect you to:
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Fill out our forms on Aisle Planner (client profile, ceremony details, production packing list) to ensure we have what we need to execute your wedding day
- Have ALL your final details ready by our final review meeting
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Upload ALL of your vendors AND contracts in the Contact tab in Aisle Planner (again this ensures we have what we need to execute your day)
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Let us know if you need something
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Honor our office hours
Our Work Together
We use Aisle Planner and with your package, it’s a tool mostly for you. Feel free to use as you’d like. You’ll see that there are a few forms in the Notes section that we require you to fill out and we also expect you to upload all your vendors and contracts.
We also use a document we’ve created in Google Docs called Detail Tracker. This is where we document ALL of your details for your wedding. You have a link to this in Aisle Planner notes. Please feel free to view this at anytime and please do let us know if something is in correct (don’t worry about blank items— we fill this in as we go).
IDEATION
immediate
welcome email
access to Aisle Planner
kickoff meeting
IMPLEMENT
within the first few months of booking (ideally)
venue walk through – this should be you, us, and your venue coordinator only (too many people, family or vendors can make this unproductive real quickly)
floor plan design (with revisions)
timeline development
GUIDE
at your request
2 check-in meetings (1 hour each)
FINAL REVIEW
2-3 weeks prior to your wedding
final review meeting
vendor connections (emails and calls) to finalize plans
PRODUCTION
wedding weekend!
rehearsal coordination wedding day execution
THANK YOU
Thank you for choosing Olive and Co. to help you plan your day! We are so thrilled to be working with you and guiding through these next upcoming months!! Being engaged is one of the most magical feelings and we hope you enjoy each part of the process!
